Shipping policy

Shipping Policy

Last Updated: September 30, 2026

Thank you for shopping with MineCollection By SoulHeaven. This Shipping Policy explains how we process and deliver orders placed through minecollection.in.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed and payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take additional time. If there is a significant delay, we will try to keep you informed.

2. Delivery Time

After your order has been shipped, estimated delivery times are:

Metro cities: approximately 3–5 business days
Other locations: approximately 4–7 business days
Remote or special delivery areas: approximately 5–10 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather, holidays, or other circumstances outside our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location and order.

From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, we will provide tracking information where available.

You can use the tracking information to check the status of your shipment with the applicable delivery partner.

Please allow some time for the tracking information to become active after the shipment has been dispatched.

5. Delivery Address

Please make sure that your shipping address, phone number, and other contact details are correct before completing your order.

MineCollection By SoulHeaven is not responsible for delays or failed deliveries caused by:

Incorrect or incomplete addresses.
Incorrect phone numbers or contact information.
The recipient being unavailable.
Failure to respond to the delivery partner.
Refusal to accept the package.

If a shipment is returned to us because of an incorrect address, failed delivery attempts, or refusal to accept the package, additional shipping charges may apply if you request the order to be shipped again.

6. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframes, delivery delays may occur because of circumstances beyond our control, including:

Weather conditions.
Natural disasters.
Public holidays.
Courier or logistics disruptions.
High order volumes.
Transportation delays.
Remote-location delivery restrictions.
Government restrictions or other unforeseen events.

If your order is delayed, please contact us with your order number and we will assist you in checking the shipment status.

7. Lost or Missing Packages

If your tracking information shows that an order has been delivered but you have not received it, please contact us as soon as possible.

We may contact the shipping carrier to investigate the delivery.

Please also check with family members, neighbors, building reception/security, or other persons who may have accepted the package on your behalf.

8. Damaged Packages

Please inspect your package when it arrives.

If the package appears damaged or tampered with, we recommend taking photographs or a video of the package before opening it.

If the product inside is damaged, contact us within 48 hours of delivery with:

Your order number.
Photos/videos of the package.
Photos/videos of the damaged product.
A description of the issue.

We will review the information and provide an appropriate resolution where applicable.

9. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs/videos of the package and products received.

After verification, we may arrange a replacement, refund, or other appropriate resolution.

10. Cash on Delivery

[Choose one:]

Option A — If you offer COD:
Cash on Delivery (COD) may be available for selected locations and orders. COD availability and any applicable charges will be displayed at checkout.

Option B — If you do not offer COD:
Cash on Delivery is currently not available. All orders must be paid for through the payment methods offered at checkout.

11. International Shipping

At present, we ship [only within India / to selected international destinations].

If international shipping is available, any applicable customs duties, import taxes, or other charges imposed by the destination country may be the customer's responsibility.